We are committed to providing our customers with a satisfactory shopping experience. If you are not completely satisfied with your purchase, you can apply for a refund according to the following refund terms:
- Refund Application Time
You can apply for a refund within 30 days of receiving the product. Refund requests submitted after this period will not be accepted. - Refund Conditions
To ensure a smooth refund process, the product must meet the following conditions:
The product must be in brand new condition, unused, and retain its original labels and packaging.
All accessories, instructions, and gifts must be returned together.
- Refund Process
Please follow these steps to apply for a refund:
Contact our customer service team to submit a refund request via email (russellbowling@dreamorarb.com) or phone (+1 (678) 496-4002), providing your order number and reason for the refund.
We will guide you on how to return the product and provide a return address.
After receiving the returned product and confirming that it meets the refund conditions, we will process your refund within 5-7 business days.
- Refund Method
The refund will be processed through the original payment method. Processing time may vary depending on the processing time of the bank or payment service provider. - Shipping Policy
Please note that shipping costs are non-refundable, except for returns due to defective goods or incorrect shipments. Customers are responsible for the return shipping costs unless otherwise stated. - Exceptions
According to applicable laws and regulations, some items are non-refundable and non-exchangeable, including but not limited to:
Personalized items
Opened or damaged products
Thank you for your support and trust in our products. If you have any questions, please feel free to contact us; we are happy to assist you!